An example of complaints handling as a governed process: agents do the 8 steps, and a person signs the gate before anything irreversible happens. Download it, import it into your workspace, and adapt it to your systems.
minctrl.process/v1 · hash af24dd60f161…c74b
Banks and insurers field 50K-500K+ complaints a year, each demanding manual classification, evidence-gathering, a DISP-compliant final-response letter and a hand-built redress calculation under a regulatory clock. The work is repetitive and costly, yet a wrong redress figure, a missed vulnerability flag, or a blown deadline turns into ombudsman case fees, uphold rates and conduct findings. Routine complaints are auto-classified, investigated against policy and timeline, with the redress computed and the final-response letter drafted straight-through. Only the financial concession and fair-treatment judgment — plus any vulnerability-flagged case — reaches a complaints manager, who signs every redress/goodwill payment and the letter before money moves or it is sent.
A minctrl.process/v1 document: the graph and the hash of the process it becomes.
Import into Minctrl opens this example in your workspace; one click stores it as your first version. Import JSON does the same with the file, and a file changed after download is refused.
Every connector starts in shadow: steps run, nothing leaves Minctrl until you configure a connector and switch it live.
Change signers, time limits and steps on the canvas. Each save is a new version; a running case stays on the version it started with.
Start from this example. Import the file in Processes, connect your own systems, and adapt the steps on the canvas. Agents run the reversible steps; every irreversible step waits at a gate for the role you choose. The example has 8 steps and 1 gate; you can change any of them.
Every run start, signature and change to the process is written to a hash-chained audit log your auditor can verify and export. The example is modelled on CFPB; whether your process meets it is a decision for your compliance team.
No. Minctrl will not make a process runnable while an irreversible step can be reached without a human gate, and one person cannot sign two gates of the same run.