{
  "format": "minctrl.process/v1",
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        "id": "e9_outcome-gateway__auto-clear",
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        "id": "e10_outcome-gateway__manager-signoff",
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        "source": "outcome-gateway",
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        "id": "e11_manager-signoff__decision-gateway",
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        "target": "decision-gateway"
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        "id": "e12_decision-gateway__evidence-gather",
        "label": "sent back — more evidence needed",
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        "target": "evidence-gather"
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      {
        "id": "e13_decision-gateway__disburse",
        "label": "approved with redress",
        "source": "decision-gateway",
        "target": "disburse"
      },
      {
        "id": "e14_decision-gateway__send-letter",
        "label": "approved, no payment",
        "source": "decision-gateway",
        "target": "send-letter"
      },
      {
        "id": "e15_disburse__send-letter",
        "source": "disburse",
        "target": "send-letter"
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      {
        "id": "e16_auto-clear__monitor",
        "source": "auto-clear",
        "target": "monitor"
      },
      {
        "id": "e17_send-letter__monitor",
        "source": "send-letter",
        "target": "monitor"
      },
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        "id": "e18_monitor____end__",
        "source": "monitor",
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      }
    ],
    "nodes": [
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        },
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      },
      {
        "agent": "intake",
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        "kind": "agent",
        "label": "Pull the complaint and the customer record from the case-management and core banking systems, classify the root cause and detect any vulnerability flags",
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      },
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        "gateway": "exclusive",
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        "label": "Vulnerability flag present?",
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        "reversible": true,
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      },
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        "agent": null,
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        "gateway": "parallel",
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        "kind": "gateway",
        "label": "Open parallel investigation work-streams",
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        "reversible": true,
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      {
        "agent": "analyzer",
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        "id": "policy-check",
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        "kind": "agent",
        "label": "Test the complaint against product terms and DISP rules and the regulatory timeline",
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        "reversible": true,
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      },
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        "agent": "analyzer",
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        "interrupt_before": false,
        "kind": "agent",
        "label": "Gather transaction and interaction evidence from the ledger and the communications archive",
        "position": {
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        "reversible": true,
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      },
      {
        "agent": "reviewer",
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        "interrupt_before": false,
        "kind": "agent",
        "label": "Compute the redress/refund (interest, fees, consequential loss) and draft the final-response letter with the proposed outcome; merges the two parallel investigation streams",
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        },
        "reversible": true,
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      },
      {
        "agent": null,
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        "reversible": true,
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      {
        "agent": "reviewer",
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        "interrupt_before": false,
        "kind": "agent",
        "label": "Record the not-upheld / no-redress disposition and standard final response as a reversible draft on the case, log it for the SLA clock and route into monitoring — no money moves and no customer-facing send on this branch",
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        "reversible": true,
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      },
      {
        "agent": null,
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        "gate": "gate:complaints-manager-signoff",
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        "human": "Complaints manager (DISP-accountable)",
        "id": "manager-signoff",
        "interrupt_before": true,
        "kind": "gate",
        "label": "A complaints manager reviews fair treatment, approves the goodwill/redress figure and signs the final-response letter; vulnerability cases are decided here, and a case can be sent back for more evidence",
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        "kind": "gateway",
        "label": "Manager decision?",
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        "reversible": true,
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      },
      {
        "agent": "execute",
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        "interrupt_before": false,
        "kind": "agent",
        "label": "Disburse the approved redress/goodwill payment via the payment rails and post it to the ledger",
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          "y": 1320
        },
        "reversible": false,
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        "sla_spec": null,
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        "tools": [
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      },
      {
        "agent": "submit",
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        "gate": null,
        "gateway": null,
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        "id": "send-letter",
        "interrupt_before": false,
        "kind": "agent",
        "label": "Send the signed final-response letter to the customer and record DISP-compliant delivery",
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        "kind": "agent",
        "label": "Track the 8-week/regulatory SLA, log the audit trail, and route any referral to the Financial Ombudsman Service",
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  "hash": "af24dd60f1616d4299231321feecfe1181975f3c9ea7e3dd9804703686aac74b",
  "name": "Complaints handling & redress autopilot",
  "slug": "complaints-redress",
  "source": "example",
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  "violations": []
}