An example of telecom billing dispute resolution as a governed process: agents do the 8 steps, and a person signs 2 gates before anything irreversible happens. Download it, import it into your workspace, and adapt it to your systems.
minctrl.process/v1 · hash 37f801c816b0…8e5f
Bill-shock and billing disputes are a top-3 call driver (20-30% of contact volume), where agents manually re-parse invoices, hunt across cycles, plan terms and rate decks to find the driver, then over-issue goodwill credits because verification is too slow. The status quo is expensive, inconsistent, and leaks margin through unjustified credits while still leaving customers angry about resolution time. Routine disputes are auto-investigated end-to-end and resolved with rule-bound adjustments posted in minutes, with credit leakage closed by tying every adjustment to a verified driver. Only discretionary goodwill above the dollar cap and disputes implying a systemic over-charge reach a human, who signs the money-back and any regulatory escalation.
A minctrl.process/v1 document: the graph and the hash of the process it becomes.
Import into Minctrl opens this example in your workspace; one click stores it as your first version. Import JSON does the same with the file, and a file changed after download is refused.
Every connector starts in shadow: steps run, nothing leaves Minctrl until you configure a connector and switch it live.
Change signers, time limits and steps on the canvas. Each save is a new version; a running case stays on the version it started with.
Start from this example. Import the file in Processes, connect your own systems, and adapt the steps on the canvas. Agents run the reversible steps; every irreversible step waits at a gate for the role you choose. The example has 8 steps and 2 gates; you can change any of them.
Every run start, signature and change to the process is written to a hash-chained audit log your auditor can verify and export. A run is pinned to the exact graph it started on.
No. Minctrl will not make a process runnable while an irreversible step can be reached without a human gate, and one person cannot sign two gates of the same run.