An example of B2B churn save desk as a governed process: agents do the 7 steps, and a person signs the gate before anything irreversible happens. Download it, import it into your workspace, and adapt it to your systems.
minctrl.process/v1 · hash 72bb5c68e8eb…eeff
Enterprise and SMB accounts churn off a ~$120M revenue pool while save teams score risk only monthly and react after notice-to-quit, missing the window to intervene. Retention agents hand-build offers in spreadsheets and CPQ, so right-sized saves arrive late, inconsistent, and below the value that would have retained the account. Agents continuously score every B2B account for churn risk, draft a right-sized retention offer, and auto-launch low-value saves (within discount/credit guardrails) without human touch. Only material discounts, multi-year contract amendments, and named/strategic-account moves reach a retention manager, who signs every irreversible price concession and contract change before it is committed.
A minctrl.process/v1 document: the graph and the hash of the process it becomes.
Import into Minctrl opens this example in your workspace; one click stores it as your first version. Import JSON does the same with the file, and a file changed after download is refused.
Every connector starts in shadow: steps run, nothing leaves Minctrl until you configure a connector and switch it live.
Change signers, time limits and steps on the canvas. Each save is a new version; a running case stays on the version it started with.
Start from this example. Import the file in Processes, connect your own systems, and adapt the steps on the canvas. Agents run the reversible steps; every irreversible step waits at a gate for the role you choose. The example has 7 steps and 1 gate; you can change any of them.
Every run start, signature and change to the process is written to a hash-chained audit log your auditor can verify and export. A run is pinned to the exact graph it started on.
No. Minctrl will not make a process runnable while an irreversible step can be reached without a human gate, and one person cannot sign two gates of the same run.