An example of card and account servicing as a governed process: agents do the 7 steps, and a person signs the gate before anything irreversible happens. Download it, import it into your workspace, and adapt it to your systems.
minctrl.process/v1 · hash 26fb5409e884…f2a6
Tier-1 card and account servicing is a 3M-30M-contact-per-year cost sink: agents read off the same ledger, repeat KYC, and click through card-network consoles for balance, limit, transaction and card-status questions. Volume scales with the book, queues blow SLAs, and the cost is $6M-$30M per operator in fully-loaded headcount. Routine inquiries and reversible self-service actions — statement resends, temporary card freeze/unfreeze, transaction explanations, dispute provisional credits, auto-expiring temporary limit lifts — are resolved by agents in seconds with a logged audit trail. Only genuinely irreversible money movement (permanent credit-limit increases, releasing held funds, paying a new beneficiary) and suspected ATO/closure reach the support lead, who signs before anything irreversible executes.
A minctrl.process/v1 document: the graph and the hash of the process it becomes.
Import into Minctrl opens this example in your workspace; one click stores it as your first version. Import JSON does the same with the file, and a file changed after download is refused.
Every connector starts in shadow: steps run, nothing leaves Minctrl until you configure a connector and switch it live.
Change signers, time limits and steps on the canvas. Each save is a new version; a running case stays on the version it started with.
Start from this example. Import the file in Processes, connect your own systems, and adapt the steps on the canvas. Agents run the reversible steps; every irreversible step waits at a gate for the role you choose. The example has 7 steps and 1 gate; you can change any of them.
Every run start, signature and change to the process is written to a hash-chained audit log your auditor can verify and export. A run is pinned to the exact graph it started on.
No. Minctrl will not make a process runnable while an irreversible step can be reached without a human gate, and one person cannot sign two gates of the same run.